How do I add Worknotes to RITM?

[Rajanmehta]

Hello,

we are on Jakarta.

How do I add Text to WorkNotes Field on RITM so that they show up on the form?

I tried following code but it doesn't show up on the screen. Please advise.

Thanks,

var req4 = new GlideRecord('sc_req_item');
req4.addQuery('sys_id',workflow.scratchpad.ritm_id);
while(req4.next()){
req4.work_notes = (msg);
req4.update();
}

[palmen · Accepted solution]

Try with

req4.work_notes.setJournalEntry(msg);

https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_GlideElement-setJournalEntry_Objec...

[Rajanmehta]

Thanks Palmen.

That helped. 

[ScienceSoft]

Hi, rajanmehta

It seems like you forgot to do req4.query();

var req4 = new GlideRecord('sc_req_item');
req4.addQuery('sys_id',workflow.scratchpad.ritm_id);
req4.query(); // don't forget to query

while(req4.next()){
    req4.work_notes = (msg);
    req4.update();
}

[Rajanmehta]

Yes you are correct. 

I forgot to add query statement. 

Thanks,