How to add approval comments to the Rejection notification in the Change workflow?

[Naina4]

We had a requirements to populate the comments form approval form while rejecting the change request to the Rejection Notification which is triggering from the Change Workflow.

Can anyone help me how i can call the Approval comments in the change request rejection notification?

[Punit S · Accepted solution]

Hi Naina, 

ServiceNow stores the comments of approval/rejection in sysapproval_approver which is a join table for task and approvers . 

Now all information what your need would be in approver table and hence a glide query on it with sys ID would provide you what you need. 

Further more you can use event based notification to get rejected/approved comment on any notification using following code

var changeReq1 = new GlideRecord('change_request');
changeReq1.addQuery('sys_id', current.sysapproval);
changeReq1.query();
if(changeReq1.next())
{
gs.eventQueue('approval.updated',changeReq1,changeReq1.requested_by,changeReq1.requested_by);
// gs.eventQueue('approval.updated', current, gs.getUserID(), gs.getUserName());
}

Please mark this Helpful or Accepted solution if it solves your issue !