How to assign multiple change tasks at a time? Please explain clear.

Patrick1
Kilo Explorer

How to assign multiple change tasks at a time? Please explain clear.

1 ACCEPTED SOLUTION

For some keyboards holding down the Ctrl key and then mouse clicking on each cell you want to select also works...if you get the cell to turn green that means you have it selected. So you might try that instead of shift.

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7 REPLIES 7

Sean Witt
Tera Guru

Are you wanting to system generate and assign multiple change tasks at one time? If so, you can see the Out of Box approach for this in Flow Designer. The "Change - Normal - Implement" flow uses a subflow called "Change - Implementation tasks" that creates two tasks in parallel (for Implementation and Post Implementation). Within the subflow Actions, this OOB subflow also defines field values to set. You could take the same approach to set Assignment group:

 

find_real_file.png

 

 

 

 

 

find_real_file.png

Patrick1
Kilo Explorer

See screenshot below. How to assign these to me once?

find_real_file.png

Sean Witt
Tera Guru

Normally in ServiceNow list views, you can select multiple cells and update by:

 

  1. Mouse click in the first/top cell to select it.
  2. Hold down the shift key.
  3. Arrow down to select the rest of the rows/cells you want to update (the color will change to green to show that the cell has been selected)
  4. Once you have all cells selected, let go of the shift key and double-click in the top selected cell.
  5. Enter your desired value and click on the green check mark:

find_real_file.png

 

 

Just keep in mind that many fields have rules/dependencies in place. For example, some forms/tables will only allow you to pick an "Assigned to" if that person is one of the members of the selected "Assignment group". So in cases like this, if you had a long list of records that you wanted to assign to yourself, but some of the records were assigned to groups that you weren't a member of, those updates would be prevented.

 

Hope that helps,

Sean

Thanks, Sean.

This is what I want to do this.  I notice the shift key will not work for this.  oh well.

 

Patrick