How to check if the user enters email in correct format while submitting the service request form?

[omkar2]

The user should not be able to submit the form if the email is in incorrect format and prompted to correct it.

PS: I am using the username field above to auto-populate the user's email using catalog client script. Please help! Thanks.

[darlawolf]

can you paste your script please?

[omkar2]

Thanks for getting back! I just replaced my email field value with yours from the script.

function onChange(control, oldValue, newValue, isLoading) {

g_form.hideErrorBox('door_schedules_email');
if (isLoading || newValue == '') {
return;
}

//Validate the value in the email field is valid
var valid = validateEmail(newValue);
if (!valid)
g_form.showErrorBox('door_schedules_email', getMessage('Invalid email address'));
else
g_form.hideErrorBox('door_schedules_email');
}

function validateEmail(door_schedules_email) {
var re = /^(([^<>()[\]\\.,;:\s@\"]+(\.[^<>()[\]\\.,;:\s@\"]+)*)|(\".+\"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/;
return re.test(door_schedules_email);
}

[omkar2]

Hi Darla,

I'm still unable to figure out how to avoid the submit request even if the email is invalid.

Please help.

Here's the script:

function onChange(control, oldValue, newValue, isLoading) {

g_form.hideErrorBox('door_schedules_email');
if (isLoading || newValue == '') {
return;
}

//Validate the value in the email field is valid
var valid = validateEmail(newValue);
if (!valid)
g_form.showErrorBox('door_schedules_email', getMessage('Invalid email address'));
else
g_form.hideErrorBox('door_schedules_email');
}

function validateEmail(door_schedules_email) {
var re = /^(([^<>()[\]\\.,;:\s@\"]+(\.[^<>()[\]\\.,;:\s@\"]+)*)|(\".+\"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/;
return re.test(door_schedules_email);
}

[Rajesh Mushke · Accepted solution]

Hey omkar,

why don't you create Email type variable

Email

The email variable creates a widget for users to enter and select an email address. It accepts only valid email expressions containing @ and domain information.

Example of an email variable

Refer:

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-manag...

[omkar2]

Hi Rajesh. Thanks for the solution. I got it working on my servicenow instance. However, the changes are not getting reflected at the user service portal. It still shows the text field instead of the email field.

        .        

Servicenow

Service Portal                                    

Please help!