How to give incident template access to particular group?

[sukran]

I want to give incident templates to knowledge admn group access ? how to give that

and other user cant able to do any changes in templates

[prashantnagaral]

Hi Sukran,

You can create a template with Admin credential and select the group in "Group" field which you want to provide the access to view and edit the template.

Mark this correct if this resolved your query.

Thanks

Prashant Nagaral

[sukran]

Incident table template only needs access /create /write by only knowledge admin group persons

All others dont need to access

[prashantnagaral]

Hi Sukran,

Here are the roles can be mapped to your group.

Availability of the "Save as Template" option is tied to the template_editor role. Users with that role get the option, and this is currently hardcoded.

Availability of the "Save All as Template" option is tied to the admin role. Users with that role get the option, and this is currently hardcoded.

A user will see the "Edit Templates" option if and only if they have one of the following roles: template_editor, template_editor_group, or template_editor_global.

And for the "Apply Template" option, a user will see it if and only if there is one or more Template that user is allowed to use by virtue of roles on specific Templates, or whether there are Templates for that user or one of their groups.

[Heather White]

I would like to be able to give ITIL users the ability to create a template that can be shared with the group that they are a member of-can this be done, and if so, are there any negative consequences?