How to Remove Service Offering Out of "Draft" State

[DonnaSTLMartin]

I’m stuck! Can someone tell me how to get a Service Offering out of the DRAFT State? I have all the right roles (service_author, service_admin, service_editor) and have tried to follow directions in this article, but I can’t seem to update the State. What am I doing wrong?

https://www.servicenow.com/docs/bundle/washingtondc-it-service-management/page/product/service-build...

[ChaimaH]

@DonnaSTLMartin Hello! Did you find a solution? cause i have the same issue

[DonnaSTLMartin]

Sorry, @ChaimaH , I never heard back from anyone who could help. I still have a Service Offering stuck in DRAFT status and I have no idea how to update it.

[dmathias]

I am currently enrolled in and taking the Common Service Data Model (CSDM) Fundamentals (Course)

This problem pops up when doing tasks relating to Lab 3 (Manage Foundational Data from Technology Management Service Offerings) as well.  One may change the name of the service to remove the [Draft] verbiage and save the change, but the State doesn't change, and the [Draft] verbiage immediately returns.

[dmathias]

This issue also appears in the Common Service Data Model (CSDM) Fundamentals (Course) Lab exercises, especially Lab #3.