How to set visibility of a variable only on a agent screen not on a portal?

[Sri56]

i have one variable set with one variable and this variable should be visible in requested item variables and sctask respectively but not on portal catalog view.

How can i achieve this one?

I tried with ui policy and catalog client script

It didn't work

Please someone help!

Thanks,

Sri

[palanikumar · Accepted solution]

Hi Sri,

Create a Catalog Client Script with following:

1) UI Type = "Mobile / Service Portal"
2) Type = onLoad
3) Inside the script field write code to hide the variable

This way your variable is hidden only in Service Portal view.

Thank you,

Palani