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01-22-2024 05:32 AM
Requirement : I have a requirement where , i need to stop all the Request approved notification if the RITM has no approver and is auto approved.
Current scenario :
Now the notification request approved is being triggered for all the request when stage changes to approved.
How to do this.?
@Ankur Bawiskar
Solved! Go to Solution.

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01-22-2024 05:40 AM
Hi there,
The auto approval, that is handled through a workflow or flow I assume? Is this done under the system user or the users themselves? If system, you might add that in your notification condition.
Else... is it feasible to have the notification triggered from within your workflow or flow using an event? That way you could trigger it conditionally within your workflow or flow.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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01-22-2024 05:33 AM
Hi @prasanna_da
May i know what you have build for this?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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01-22-2024 05:37 AM
there is a notification which triggers as below
:
How to configure this notification to trigger only when the RITM is approved by the approver, and if there is not approver and is auto approved then the notification should not trigger.

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01-22-2024 05:40 AM
Hi there,
The auto approval, that is handled through a workflow or flow I assume? Is this done under the system user or the users themselves? If system, you might add that in your notification condition.
Else... is it feasible to have the notification triggered from within your workflow or flow using an event? That way you could trigger it conditionally within your workflow or flow.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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01-22-2024 05:55 AM
you are referring to REQ approval email or RITM approval email?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader