Hi,I am trying to translate my service-portal to Italian language.I have already activated the I18N: Italian Translations & I18N: Internationalization plugins.But the portal is not getting translated entirely.
Please tell me what else I have to do.
Hi,
Knowledge Base has simply the same translation in Italian language, that' the reason why you see it with same default translation (English).
However, you can easily change this translation if you don't like it, just enable 'I18N Debugging' and then navigate to the Service Portal and it will tell you where each element is stored and how to translate it. See example below:
ServiceNow docs has some good info on this and provides the below as well to locate them:
- For the prefix TRF, navigate to .
- For the prefix MSG, navigate to .
- For the prefix GMLD, navigate to .
- For the prefix TRT, navigate to .
- For the prefix CHC, navigate to .
If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
Thank you
Cheers
Alberto
Hi,
Knowledge Base has simply the same translation in Italian language, that' the reason why you see it with same default translation (English).
However, you can easily change this translation if you don't like it, just enable 'I18N Debugging' and then navigate to the Service Portal and it will tell you where each element is stored and how to translate it. See example below:
ServiceNow docs has some good info on this and provides the below as well to locate them:
- For the prefix TRF, navigate to .
- For the prefix MSG, navigate to .
- For the prefix GMLD, navigate to .
- For the prefix TRT, navigate to .
- For the prefix CHC, navigate to .
If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
Thank you
Cheers
Alberto
just tried in my personal instance and it works fine, go to table sys_translated_text and change the following record (https://instance_name.service-now.com/nav_to.do?uri=sys_translated_text.do?sys_id=c455dffadb61630078b064d748961900):
This is the result:
