I am unable to find published knowledge articles and attached documents in the portal view?

[Shantharao]

Hello All,

I have published few articles in my instance later I am searching with subject/meta data key words from the portal view but I am unable to find them in the service portal,

I am unable to find published knowledge articles and attached documents in the portal view?

Any suggestions please

thanks

[Brian Lancaster]

If you have multiple knowledge bases is the one you published the article in setup for your portal.  The screenshot below is from Service Portal > Portal.

[Shantharao]

I have created one custom knowledge base and custom categories but those are not appearing on the poratl view, How can I show my knowledge base and its categories on service poratl 

[Shantharao]

By seeing your screen shot I am not able to understand, if you dont mind could you please explain in detail

Thanks in advance

[palmen · Accepted solution]

For each service portal you decide which Knowledge Base it should search in. So if you want your knowledge base you created to be searchable you need to change this value in the screenshot to the knowledge base you've created.

Service Portal -> Portals -> Select the desired Portal

Change the Knowledge base value in this field

[Shantharao]

I have added my knowledge base over there now i am able to see published knowledge articles but missing their attachments in the portal view, any idea why the attachments are not visible for the articles?