Solved: I am unable to find published knowledge articles a... - Page 3 - ServiceNow Community

Hello All,

I have published few articles in my instance later I am searching with subject/meta data key words from the portal view but I am unable to find them in the service portal,

I am unable to find published knowledge articles and attached documents in the portal view?

Any suggestions please

thanks

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1 ACCEPTED SOLUTION

For each service portal you decide which Knowledge Base it should search in. So if you want your knowledge base you created to be searchable you need to change this value in the screenshot to the knowledge base you've created.

Service Portal -> Portals -> Select the desired Portal

Change the Knowledge base value in this field

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12 REPLIES 12

On the knowledge article itself make sure Display attachments is checked.

46 KB

Basically only 1 knowledge base is searchable in the Service Portal you designed. in the left nav if you go to Service Portal > Portals and then click from the list of portals you designed there is a filed called knowledge base. what ever is set there is what is searchable in the Service Portal.

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I have added my knowledge base over there now i am able to see published knowledge articles but missing their attachments in the portal view, any idea why the attachments are not visible for the articles?