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03-14-2023 01:01 PM - edited 11-23-2023 09:31 AM
Hi guys,
Can someone know why I can't create a new record when clicking new in the related list for requested item. When I click new button it will redirect me to the incident form, however after filling out the form, it displays no record. This related list was created from relationships.
Solved! Go to Solution.
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03-15-2023 01:47 PM
Hi @oww15
From what I understand is that the relationship you want is bidirectional, which means that if you view the parent record, it will display the child records, and if you view the child record, it will display the parent record. In ServiceNow, this is achieved through the use of related lists and references fields. The related lists display records related to the current record, while reference fields allow you to link records together.
By doing this only then you can achieve what you told, otherwise it's not possible.
You can follow this guideline if you wanna create the Bi-directional relationships
Identify the parent and child records: Determine which record type will be the parent and which will be the child.
Add reference field to the child record: Add a reference field to the child record that will reference the parent record. For example, if the parent record is a Request Item (RITM) and the child record is an Incident (INC), you would add a reference field on the INC record that references the RITM record.(OOB available)
Set the parent record in the child record: Once you have added the reference field, you need to set the parent record in the child record. This can be done by selecting the parent record in the reference field.
Add related list to the parent record: To display child records on the parent record, you need to add a related list to the parent record form. This can be done by adding a related list field to the parent record form and specifying the child record type and the reference field.
Verify bidirectional relationship: Once the above steps are completed, you can verify the bidirectional relationship by checking the related list on the parent record form to see the child records, and by checking the reference field on the child record form to see the parent record.
Regards,
Ashir Waheed
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03-15-2023 01:47 PM
Hi @oww15
From what I understand is that the relationship you want is bidirectional, which means that if you view the parent record, it will display the child records, and if you view the child record, it will display the parent record. In ServiceNow, this is achieved through the use of related lists and references fields. The related lists display records related to the current record, while reference fields allow you to link records together.
By doing this only then you can achieve what you told, otherwise it's not possible.
You can follow this guideline if you wanna create the Bi-directional relationships
Identify the parent and child records: Determine which record type will be the parent and which will be the child.
Add reference field to the child record: Add a reference field to the child record that will reference the parent record. For example, if the parent record is a Request Item (RITM) and the child record is an Incident (INC), you would add a reference field on the INC record that references the RITM record.(OOB available)
Set the parent record in the child record: Once you have added the reference field, you need to set the parent record in the child record. This can be done by selecting the parent record in the reference field.
Add related list to the parent record: To display child records on the parent record, you need to add a related list to the parent record form. This can be done by adding a related list field to the parent record form and specifying the child record type and the reference field.
Verify bidirectional relationship: Once the above steps are completed, you can verify the bidirectional relationship by checking the related list on the parent record form to see the child records, and by checking the reference field on the child record form to see the parent record.
Regards,
Ashir Waheed
