I need to create Parent/child incidents without creating a problem ticket.

[tcotton]

I have incidents for which I often need to create another incident and reference the original.   I would like to have a parent/child type relationship where the variables from the parent ticket carry over if possible.

[Shane J]

There's an out of box 'parent' field you can use for this.   You'll just need to setup the Related List on Incident, and create a UI Action that pulls whatever fields you want over.   Without knowing the fields, I can't really offer up an example.

[tcotton]

where would I set up related list?   On the incident table?

[Shane J]

Yep.

Right-click your Incident form header:

Add Incident --> Parent

You can then decide what you want to do with that Related List:

Any Incidents created using the New button will auto-fill the 'Parent' and create the relation you're looking for.

If you want to have the reference back, just add the 'Parent' field to your Incident form somewhere.

[tcotton]

No way to carry over the variables?