I need to create Parent/child incidents without creating a problem ticket.

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01-23-2017 07:17 AM
I have incidents for which I often need to create another incident and reference the original. I would like to have a parent/child type relationship where the variables from the parent ticket carry over if possible.
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01-25-2017 11:16 AM
You'd need to create a UI Action instead of using the 'New' button from the Related List.
http://wiki.servicenow.com/index.php?title=Using_a_UI_Action_to_Create_a_Record#gsc.tab=0