Insert standard text formatting in Knowledge Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2026 06:35 AM - edited 02-09-2026 06:39 AM
Hi there,
Is it possible to define standard text formatting in Knowledge Management?
For example, I would like to have only about two selectable specific fonts, fontsizes and fontcolors for text and heading. Is this possible somehow and if yes, how?
An extra button or expansion of "Block Paragraph" would be totally fine.
"Block Paragraph":
I know about default font, size and color by right clicking at the HTML (body) knowledge- field > Configure Dictionary > Default value, but that is not were I'm looking for; it has to be selectable.
Thanks!
- Labels:
-
ITSM: General
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2026 08:27 AM
Please refer this links, see if it helps you:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120
Where to configure font-size for the HTML field? - ServiceNow Community
Solved: How do I add font sizes to the HTML field? - ServiceNow Community
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2026 08:58 AM
Thanks! Unfortunately no solution for my wish found. But I will look further and if I find something, I will report here. Thanks!