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3 weeks ago
Hi there,
Does anyone know how the Knowledge Base "Set default knowledge field values" works? See attached screenshot for the exact field/functionality.
I was looking between UI Policies and Client Scripts, but cannot find anything related to this.
Anyone any idea?
Thanks!
Adam
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3 weeks ago - last edited 3 weeks ago
Seems that I have found what makes this working. It's the UI Page "kb_confirm_defaults".
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3 weeks ago - last edited 3 weeks ago
Seems that I have found what makes this working. It's the UI Page "kb_confirm_defaults".
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3 weeks ago
it’s not UI policy/script, the defaults are stored in kb_default_value. when you create a new article, the KB creation code (KBCommon/KnowledgeHelper) queries that table for the KB and pre-fills those fields on the new kb_knowledge record before the form opens.
Basically, it’s all server-side.
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3 weeks ago
Yes thanks! But it's really nowhere connected/linked to eachother. You won't find a link to the UI Page from a Knowledge Base ("b_knowledge_base") below "Related Links" for example. And that is what it makes it hard to find out how things like this exactly work.