The CreatorCon Call for Content is officially open! Get started here.

Knowledge: Anyone any idea how "Set default knowledge field values" work?

AdamUMC
Tera Guru

Hi there,

Does anyone know how the Knowledge Base "Set default knowledge field values" works? See attached screenshot for the exact field/functionality.

I was looking between UI Policies and Client Scripts, but cannot find anything related to this.
Anyone any idea? 

Thanks!

Adam


AdamUMC_0-1758031970215.png

 



1 ACCEPTED SOLUTION

AdamUMC
Tera Guru

Seems that I have found what makes this working. It's the UI Page "kb_confirm_defaults".

View solution in original post

3 REPLIES 3

AdamUMC
Tera Guru

Seems that I have found what makes this working. It's the UI Page "kb_confirm_defaults".

mujeebqasimi
Giga Contributor

it’s not UI policy/script, the defaults are stored in kb_default_value. when you create a new article, the KB creation code (KBCommon/KnowledgeHelper) queries that table for the KB and pre-fills those fields on the new kb_knowledge record before the form opens.
Basically, it’s all server-side.

Yes thanks! But it's really nowhere connected/linked to eachother. You won't find a link to the UI Page from a Knowledge Base ("b_knowledge_base")  below "Related Links" for example. And that is what it makes it hard to find out how things like this exactly work.