Knowledge articles in Pending Retirement

Sheri Weber
Tera Contributor

‎02-20-2024 06:39 AM

All,

 

I need help understanding an odd situation around knowledge articles in Pending retirement.

I can still search and find the article by KB# and title in the Service Portal while the article is in this state, however, I cannot search and find this article at all in the Knowledge Portal.

 

What am I missing?  My understanding was articles are still available to search until Retired.

 

Thanks!

Sheri

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Allen Andreas
Administrator
Administrator

‎02-20-2024 06:53 AM - edited ‎02-20-2024 06:53 AM

Hi,

Please see the following support article for assistance: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685617 

This is related to the system property: glide.knowman.section.view_roles.stagesAndRoles


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