Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Knowledge articles in Pending Retirement

Sheri Weber
Tera Contributor

‎02-20-2024 06:39 AM

All,

 

I need help understanding an odd situation around knowledge articles in Pending retirement.

I can still search and find the article by KB# and title in the Service Portal while the article is in this state, however, I cannot search and find this article at all in the Knowledge Portal.

 

What am I missing?  My understanding was articles are still available to search until Retired.

 

Thanks!

Sheri

0 Helpfuls
  • 755 Views
1 REPLY 1

Allen Andreas
Tera Patron

‎02-20-2024 06:53 AM - edited ‎02-20-2024 06:53 AM

Hi,

Please see the following support article for assistance: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685617 

This is related to the system property: glide.knowman.section.view_roles.stagesAndRoles


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!