Knowledge Bases- best practices

[mborkowski]

Hi

just started with client who wants to add to their existing complex knowledge structure a knowledge base for every operational Service Offering 

I have suggested already only 1 named service offering with many categories 

has anyone encountered anything similar?

thanks

[Runjay Patel · Accepted solution]

Hi @mborkowski ,

The single Knowledge Base with categories approach simplifies management, enhances user experience, and future-proofs the knowledge structure. Present this as a scalable solution, backed by the benefits of centralized control, streamlined reporting, and easier navigation for end users.

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Runjay Patel - ServiceNow Solution Architect
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