Good Evening,
Our IT Team is incorporating the Known Error Knowledge Article creation process as we implement a new OOTB Problem Form in the near future.
I am looking for any process flows, process documents, of best practices in implementing this new process.
Our PM Team will be owning the Problem Record, and will be requesting those CI Supporting Groups/Assignement Groups to provide information for the Known Error Knowledge Article, when required in the process.
Thanks for your help.
