My Approval Widget is not displaying to everyone

Sri56 · ‎04-29-2019

Hi All,

Can anyone please help in visibility of "My approval" widget in service portal to everyone.

Thanks,

Sri

pavan9885 · ‎04-29-2019

Hi Sri,

if you want to show the my approval widget to every user in service portal there is role is defined in line 128 in your widget server script you can comment the role so all users can see the my approval widget.

2. As chuck replied you can check the roles and you can r emove the roles from their

data.ids = ids;
data.approvals = approvals;
data.showApprovals = true;//gs.getUser().hasRole('approver_user');
// for pagination

Note: please mark my answer helpful or correct so it would not wipped out from the community

View solution in original post

Chuck Tomasi · ‎04-29-2019

Have you taken a look at the Roles field on the widgets. Navigate to Service Portal> Widgets open the Approval record and check this field.

Sri56 · ‎04-29-2019

Hi Chuck,

I have not given any role for this widget, However i am using OOB widget, where i have checked public option.

Though it seems like not working!!

Thanks,

Sri

VigneshMC · ‎04-29-2019

Check whether the user has approval_user role, as there is an builtin check for that inside the widget

Sri56 · ‎04-29-2019

Hi Vignesh,

The user with approver_user can see this widget,But how to enable same for all?

Is this a best practice?

Thanks,

Sri