My Approval Widget is not displaying to everyone

Sri56 · ‎04-29-2019

Hi All,

Can anyone please help in visibility of "My approval" widget in service portal to everyone.

Thanks,

Sri

pavan9885 · ‎04-29-2019

Hi Sri,

if you want to show the my approval widget to every user in service portal there is role is defined in line 128 in your widget server script you can comment the role so all users can see the my approval widget.

2. As chuck replied you can check the roles and you can r emove the roles from their

data.ids = ids;
data.approvals = approvals;
data.showApprovals = true;//gs.getUser().hasRole('approver_user');
// for pagination

Note: please mark my answer helpful or correct so it would not wipped out from the community

View solution in original post

Adam Peterson · ‎09-28-2021

Having the same issue here. Any update?

Luiz Lucena · ‎08-09-2019

Same behavior here after upgrade to Madrid.

And as our friend above, Les, not a good idea for us to add this role to users. Will badly affect our license count.

Any other suggestions?

Jamie52 · ‎10-02-2021

Just wanted to say thank you Luiz, that was a big help to me as I was in the same boat as everyone else.
I also just wanted to say I had to comment out line 19 for it to work for me though.
// var isMine = gs.hasRole("approval_admin") || (gs.hasRole("approver_user") && isApprovalMine(app));

Might help someone else.

Wendy Peterson · ‎06-24-2020

Did anyone ever find a way around this. Our approvers don't have those roles or any roles.

Luiz Lucena · ‎06-24-2020

Hi Wendy,

I've edited the piece of code shown above.

So instead of:

data.ids = ids;
data.approvals = approvals;
data.showApprovals = true;//gs.getUser().hasRole('approver_user');
// for pagination

I modified to:

data.ids = ids;
data.approvals = approvals;
data.showApprovals = true;//gs.getUser().hasRole('');
// for pagination

That way, no role is required for approval.