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02-21-2018 06:59 AM
Need to create a task manually via Workflow under the RITM . I have RITM created but unable to add the catalog tasks underneath that in servicenow
var tsk = new GlideRecord('sc_task');
tsk.initialize();
tsk.request_item = current.sys_id;
tsk.state = 1;
task.insert();
Please let me know if any additions needed or do we have any other process ?
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02-21-2018 10:27 AM
There are syntax errors. I corrected them. try this.
var tsk = new GlideRecord('sc_task');
//test
tsk.initialize();
//tsk.u_access_requested_for = current.variables.u_term_name;
// tsk.due_date = current.due_date;
//tsk.description = reqItem.sys_id;
//tsk.request_item = reqItem.sys_id;
tsk.request_item = workflow.scratchpad.reqItem;
tsk.state = 1;
tsk.approval.setDisplayValue('Approved');
tsk.assignment_group = "sys_id of GRP";
tsk.insert();
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02-21-2018 08:16 AM
While creating the ritm in the workflow, store the sysid of the new ritm in a scratchpad.
SO you ritm create script while inserting the ritm should be
workflow.scratchpad.ritm = ritm.insert(); // Replace ritm with your glideobject you used while creating the ritm
And your tasks script should be
var tsk = new GlideRecord('sc_task');
tsk.initialize();
tsk.request_item = workflow.scratchpad.ritm;
tsk.state = 1;
task.insert();
Please mark this response as correct or helpful if it assisted you with your question.
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02-21-2018 08:34 AM
Sorry for the confusion.
What we are trying to accomplish here is the following
We understand you can create a task using the current.sys_id. However we are creating a new RITM within the workflow and we need the tasks new created to be under that new RITM. and since the current.sys_id will be the original RITM which is not the new one. We are wondering how we can link the new created Task with the new RITM created within the workflow
Thanks .

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02-21-2018 08:37 AM
While creating the ritm in the workflow, store the sysid of the new ritm in a scratchpad.
SO you ritm create script while inserting the ritm should be
workflow.scratchpad.ritm = ritm.insert(); // Replace ritm with your glideobject you used while creating the ritm
And your tasks script should be
var tsk = new GlideRecord('sc_task');
tsk.initialize();
tsk.request_item = workflow.scratchpad.ritm;
tsk.state = 1;
task.insert();
Please mark this response as correct or helpful if it assisted you with your question.
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02-21-2018 10:18 AM
i tried this and it is not working i think .
The below code is to Create a separate RITM .
var reqItem = new GlideRecord('sc_req_item');
reqItem.initialize();
reqItem.request = current.request.sys_id;
reqItem.assignment_group = "68c248484f0d4300f76d27201310c77f";
workflow.scratchpad.reqItem = reqItem.insert();
It created but did not assign a TASK to it .
Below is the TASK code :
var tsk = new GlideRecord('sc_task');
//test
tsk.initialize();
//tsk.u_access_requested_for = current.variables.u_term_name;
// tsk.due_date = current.due_date;
//tsk.description = reqItem.sys_id;
//tsk.request_item = reqItem.sys_id;
tsk.request_item = workflow.scratchpad.reqItem;/
tsk.state = 1;
task.approval.setDisplayValue('Approved');
task.assignment_group = "sys_id of GRP";
task.insert();
It is not inserting the task to the above RITM .
Please help!

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02-21-2018 10:25 AM
You need to change task to tsk for below code
task.approval.setDisplayValue('Approved');
task.assignment_group = "sys_id of GRP";
task.insert();