No Approval button on Group Approval (Task)

AdamUMC
Tera Guru

I have a report that reports on the number of outstanding (group) approvals (image 1).

When I click through from this report, I end up in a list view (image 2).

When I click on the group approval (image 3), I do not get any further. There is no "Approval" or "Dismiss" button. How do I fix this?

Image 1:

AdamUMC_0-1737639608750.png


Image 2:

AdamUMC_1-1737639636269.png


Image 3:

AdamUMC_2-1737639706735.png

 

1 ACCEPTED SOLUTION

Yes, - , individual approval tasks with Approve/Reject button will be available.

AGLearnNGrow_0-1737642020249.png

 

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Dr. Atul G. - Learn N Grow Together
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8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@AdamUMC 

Groups approvals are not approved or rejected.

The approval records are the one which are approved or rejected and are stored in sysapproval_approver table and there is a group field which gets populated with the Group approval record.

That's how the table structure and relationship is between those 2 tables

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@AdamUMC 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AdamUMC 

 

Group approval is not the same way it works as individual approval. The purpose is to show that all members of the group get individual approval. So you will get the approve/reject button on group approval.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks @Dr Atul G- LNG ,

Btw, you mean I will NOT get the approve/reject button on a group approval?