Notifications - Mail sent twice

[Christophe]

I created an email notification so that when a case on a specific account gets an update, and the case has not a certain status, a mail is sent to the customer. The only problem is that the mail is sent twice.

[nayanawadhiya1]

Have you the check content of the sent mail ?

Is it same or different?

If different then there is an another mail configured on same condition.

[Christophe]

Both mails are exactly the same.

[nayanawadhiya1]

That case is updated twice in the Open State that's why email is triggering twice.

[Richard P]

Is by any chance, whatever is inserting a record into your case into the case table doing an update which duplicates the case too.

can you confirm if you have 2 identical cases. and maybe some script in a your workflow or business rule is doing an unnecessary current.update();