Notifications - Mail sent twice

[Christophe]

I created an email notification so that when a case on a specific account gets an update, and the case has not a certain status, a mail is sent to the customer. The only problem is that the mail is sent twice.

[Richard P]

Well what you would do if you tried to workaround the double emails is to simply paint over the issue by stopping the double entry, which will cause further issues down the line.

if you know what is causing it, then you need really to stop it occuring.

what was the cause, im sure theres a simple solution to stopping it. 

[manjusha]

Hi,

Please check weigh box in your notification .Is its  value  is zero or not if not zero edit its value to zero.

Because of weight value  duplicate notifications may get sent.

If this answer helps you please mark it.

Regards,

Manjusha.

[Narsi]

I faced same issue in my instance. I just used "Event is fired" notification at Send When, then I did not get duplicate notifications 

Create Event: https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/platform-events/task/t...

Call Event In Business Rule: using this  gs.eventQueue(<event name>, '', '');

If this answer helps you please mark it.

Thanks

Narsi

[Christophe]

Thank you all for your help. I solved the problem by adding an extra condition.

"Update from other ticket" should be "True"