OOB Change Request comments

MR1
Tera Contributor

‎09-22-2023 12:14 AM

Hi All,

 

I would like to know how these comments are generated on the OOB change request.

 

MR1_0-1695366368364.png

Please help me to find the source of the code.

 

Thanks

 

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AnveshKumar M
Tera Sage
Tera Sage

‎09-22-2023 12:27 AM

Hi @MR1 ,

 

These are managed by Change Approval Policies OOTB. You can view/create/modify them at https://<INSTANCE_NAME>.service-now.com/chg_policy_approval_list.do

 

You can check the Script Include: ChangeApprovalPolicySNC (sys_id: 920e7521b74123008ef6eac7ee11a93f) for the source code.

 

AnveshKumarM_0-1695367439624.png

 

Please mark my answer helpful/accept as solution if it helped you 👍✔️

 

Thanks,
Anvesh
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MR1
Tera Contributor
In response to AnveshKumar M

‎09-22-2023 08:49 AM

Thank you AnveshKumar,

 

I can see the policy but cannot understand how those messages were triggered. 

Because I didn't find anything relevant to the comments getting added to the change request activity log.

 

 

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