OOB script that closes all associated Request Items when a request (sc_request) is canceled

[atul_05]

Hello All,

Can you help me with the out of box script which marks all the associated RITM's of a REQ when the REQ is canceled.

Also, I am getting a error when trying to close the request. It says to close the sc_tasks first that are created in the RITM's. So when I click on cancel REQ, out of the 3 RITM's, 2 are still open because they have tasks in them and 1 RITM is getting closed as it does not have any catalog task

[Mark Manders]

It works the other way around: you close the tasks and in the end the request is closed. 

Which OOB script are you talking about?

[atul_05]

When we click on Cancel Request, it will mark all the associated RITM's as Closed Incomplete as well so there must be a OOB script which does this. I am looking for this script only which closes all the RITM's when an REQ is canceled.

[Community Alums]

Hi @atul_05 ,

There is a OOTB business rule which cancels the RITM's when request is cancelled.

Business Rule name: request closure

https://YourInstanceName.service-now.com/sys_script.do?sys_id=17c722270a04bf15014d82e183b77ba3&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=6&sysparm_record_rows=9&sysparm_record_list=collection%3dsc_request%5eORcollectionINsc_request%2ctask%5ecollection%3dsc_request%5eORDERBYname

If my answer helped you in any way, please mark it as helpful or correct.

[palanikumar]

You can refer the below Business rules on Requested Item table:

• Close Tasks Due to Cancellations
• cancel flow on request cancelled/deleted

There is also another Business rule on Task table, which gets triggered as well:

• Cancel Workflows Upon Cancellation