portal settings
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03-10-2025 10:27 PM
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03-11-2025 04:26 AM
Try cache.do and then logout and login back. also create e new request.
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Dr. Atul G. - Learn N Grow Together
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03-11-2025 04:54 AM
those are portal settings and will get applied on portal only and not in self service/native view.
Refer below image
To hide those you need to write onLoad catalog client script which applies to Desktop
Refer this link where I shared solution and enhance it. I made the "Delivery time, Add to Cart hidden" using DOM, you please enhance it further
How to add submit button in catalog item internally
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 05:02 AM
this worked for me in native view
Ensure Isolate Script = False to allow DOM manipulation
Note: DOM manipulation is not recommended
function onLoad() {
gel('sc_cart_item_list').style.display = 'none';
//Type appropriate comment here, and begin script below
gel('quantity_span').style.display = 'none';
gel('oi_add_to_cart_button').style.display = 'none';
gel('sc_delivery_time_label_cell').style.display = 'none';
gel('sc_delivery_time_cell').style.display = 'none';
gel('sc_attachment_button').style.display = 'none';
gel("quantity_label_span").style.display = 'none';
}
Output:
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 05:55 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader