Question concerning Change Request (permissions)
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10-27-2022 07:52 AM
Hello All
Looking for a some guidance. A typical user of the Change Request process is unable to fill in the fields 'Planned start date' and 'Planned end date'. Both are greyed out. However, as an Admin, I am able to fill in both fields (as they are available and flagged as mandatory).
I checked for a UI Policy and it doesn't appear that any are in affect here for these fields. My guess is it is permssions based but I am not certain what permissions the users would need.
My question is, what permission should a typicaly user have for the Change Request process. What permissions should the Admin have for the Change Request process?
Lastly is there a document available that disucsses the overall permissions of each Group available within Service Now. I am able to find multiple documents for some but not one that discusses all.
Thanks for your time and assistance.
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10-27-2022 09:42 AM
Hello,
Change request users need to have 'sn_change_write' role in order to be able to edit a CR.
I'm not sure if there is a single doc reference for all roles, but this link has change management roles
Regards,
Ziad
Please mark answer as correct if it does resolve the issue!
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10-28-2022 02:10 PM
Thanks for the reply Ziad. The link was very helpful.
My problem turned out to be a bit deeper than permissions. There was an
error in the script on the ACL, gs.getUserID.
In short , it was missing a () at the end so the code didn’t run. All is well now.
