Question in Flow designer

[Chalan B L]

We do have  OOB notification in the incident table when the priority changes it notifies to the assigned to.

This is been implemented in such a way that "send when" -- triggered and respective flow designer will be there.

but i couldn't find any flow/action related to this in flow designer as well as the doc is also helping me so someone please help me here on how to accomplish this by creating custom action in the designer.

Related community answers:

https://community.servicenow.com/community/develop/community?id=community_question&sys_id=a571fd34db7493084fc2f4621f96198d

Official Document:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/flow-designer/reference/trigger-notification-action-designer.html

Any idea how to get this Notification step:

 

Regards,

Chalan

[VaranAwesomenow · Accepted solution]

Dear Chalan,

It involves following steps

1. Update the notification that needs to be triggered to send when = triggered

2. Create a new action

   input parameter would be incident record

   action = notification

   output = doesnt matter

3. Create a new flow

    have the trigger condition  to match your requirement ( for sake of demo we can say incident state = closed, trigger once) 

   select the action = notification (created in step 2)

4. test the flow

Create a new incident and close the incident, verify if the notification has triggered by viewing the email logs.

I made a video to demonstrate  this, link below.

https://youtu.be/ftRwOfeG_eM

[Chalan B L]

Hello Anil,

Thanks for the detailed explanation and video helped a lot.

Please make more videos on flow designer so that helps all of us.

Regards,

Chalan

[VaranAwesomenow]

I will do that.. Thanks for the positive feedback 🙂