Redirecting to order guide if accessed catalog item singulerlay

[Gaurav Vaze]

Hello all

I have a requiremnet as follows:

previously, we had 3 cat items, and now we have combined them into single order guide

The issue is, some users still have sepearate link of individual cat items

our requirement is if they access the cat item individually, they should be redirected to correct newly created order guide

to achieve this, we have created a on load client script which works well for ESC portal(using g_service_catalog.isOrderGuide())

however, there are still some users who use service catalog 

to handle ESC redirection , we have following code in onLoad script which is applied to cat item

function onLoad() {
    //we are checking if url contains esc to check if it is being accessed from esc or self service
    if (top.location.href.indexOf("esc") > -1) {
        var orderguideornot = g_service_catalog.isOrderGuide();
        if (orderguideornot === false) {
            //here we are redirecting to correct order guide using top.window.location
        }
    } else {
//now we know its from self service, we want to have the method which can tell us it does not belongs to order guide, so redirect it
       
    }
}

I even tried to use the getParameter method as below, but the results are always null

    function getUrlParameter(name) {

        var url = top.location.href;
        var params = new URLSearchParams(url).get(name);
        return params;

    }
//here my checking of ESC as like prev code works
else{
        
        var sysId = getUrlParameter('sysparm_guide');

        alert(sysId);
}

if anyone has worked on similar kind of requirment, let me know how can I solution this

Thank you!

[Rafael Batistot]

Hi @Gaurav Vaze 

May you try this code 

function onLoad() {
// If in ESC
if (top.location.href.indexOf("esc") > -1) {
if (!g_service_catalog.isOrderGuide()) {
redirectToGuide();
}
}
// If in Service Portal / Self Service
else {
var guideSysId = new URLSearchParams(window.location.search).get("sysparm_guide");
if (!guideSysId) {
redirectToGuide();
}
}
}

function redirectToGuide() {
// Replace with your new Order Guide sys_id
top.location.href = "/esc?id=order_guide&sys_id=PUT_GUIDE_SYSID_HERE";
}

This will:

• Redirect users who open the old item directly (ESC or Service Portal).
• Do nothing if the item is already opened inside the new order guide.

[Gaurav Vaze]

unfortunately, it does not contains any value
i used alert to debug what value is stored in guideSysId, but it did not poped up eveb

[Gaurav Vaze · Accepted solution]

Unfortunately, I tried many ways such as URLSearchParams, GlideURL etc

I dont know what was the root cause for this, but finally I used normal comparison as follows:

function onLoad() {
    if (top.location.href.indexOf("esc") > -1) {
        var orderguideornot = g_service_catalog.isOrderGuide();

        if (orderguideornot === false) {
           //I used the correct redirect link here using top.window.location 
        }
    } else {
        var currentUrl = top.location.href;
        if (!currentUrl.includes("sysparm_guide=")) {
            //I used the correct link here using top.window.location 

        }

    }
}

This worked for me

Thank you!

Gaurav Vaze

Servicenow Developer