Reference Qualifier- Current object

[niitnishant]

Hi Experts,

I have a simple 'client callable' script include which i use to retrun active tickets for the user/caller selected on our 'new call' form. So we have Caller reference field to select a user, and a Ticket number reference field to list his/her active tickets.

I am trying to pass the caller identity i.e. sys_id using the current object, but looks like to the current object is not being passed.

javascript:new myTickets().getTickets(current.caller);

Current is not being considered for some reason, however for testing if i give any hardcoded user sys_id, it does work.

Any help will be appreciated!

Thanks,

Nishant

[Goran WitchDoc]

nope.. strangely enough, ServiceNow has decided that on call table(new_call) the caller field is named just caller.... and not caller_id as in incident and so on... Why stick to the same name

//Göran

[Shishir Srivast]

Thank you.

[bernyalvarado]

Because they were created at different times and by different people?! ... on which the last one thought his approach was better

[Goran WitchDoc]

yea, sadly.. In my mind thou, there should be a framework to go after so a big system like this isn't played around with what people think themself and not the bigger picture.

//Göran

[niitnishant]

Hi Goran,

If i uncheck 'Client Callable' it doesn't work at all, meaning script include doesn't return anything.

I am adding herewith the screenshots

Script Include-

Call Form-

Reference Qualifier-