Report on state changes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2024 12:13 PM
Is there a way to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Approved to Implement to State during a certain timeframe.
I found I can report state changes in sys_audit, but the change request number does not display and neither do the old and new values are. While I appreciate being able to report on state changes out of the box, the details can't be presented. If possible I need to try to achieve this with minimal customizations. Thanks for any feedback you can provide.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2024 12:16 PM
Hi @Gemma4
The best way is to create the report on metric table. or please check OOTB, if any metric available on the change table and field is State, which provide you all required results.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2024 12:48 PM
Hi @Gemma4 ,
You can create a simple metric Definition as below ,
Note: it will capture the changes once the record is updated but will not work for past data, if the record state changes after the creation on this metric then it will capture
and you can create a report for the same,
Table: metric_instance
type : List
Group by: ID
In condition : Definition is give the newly created metric name
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2024 12:00 PM
Thank you for the feedback. However still need a little more help and don't think I explained well. I need to report on if a change goes back to a state. For example if a change is in draft then approved to implement but then goes back to Draft. I need a list of the changes that were reverted back to Draft because of an issue. Currently using the metric I'm only able to view the values