Reporting Incidents on amount, day and creation time possible?

[AdamUMC]

Hi there,

I would like to report how much Incidents were created after our daily service window (let's say 6:00 p.m. till 7:30 a.m.). I would like to see:
- Amount of Incidents
- Creation time (rounded) of each Incident

It would be nice if the Y- axis could have the hours and the X- axis the days, but then there would be no space for the amount of Incidents. A table grouped on the days and rounded hours would be good enough was well.

I have no Performance Analytics, so I'm wondering if this even is possible?

Thanks!

[Dr Atul G- LNG]

Hi @AdamUMC 

I tried the 1st part created after our daily service window (let's say 6:00 p.m. till 7:30 a.m.). 

But did not get any way to filter , as dynamic. 

Or 

Give a try on metrics , on created field.

or

PA is only way.

@AndersBGS  thoughts.

[AndersBGS]

Hi @Dr Atul G- LNG and @AdamUMC ,

There is no problem in creation of report for service window (let's say 6:00 p.m. till 7:30 a.m.). This can give you a report where you can see incidents created in the time span either by time of day or by day e.g. if you would like to see a trend by week. @AdamUMC you can't have both day and hours in the same report, hence only solution is to create two reports instead of just on. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Dr Atul G- LNG]

Hi @AndersBGS 

Thanks for giving me a good confidence. We can achieve this via Schedule or kind of maintenance window?

[AndersBGS · Accepted solution]

Hi @Dr Atul G- LNG and @AdamUMC ,

Just create the report based on below basic condition - one minor correction is, that ServiceNow OTTB only shows whole hours - not half hours:

The condition can off course be enhanced according to specific needs.

Based on the condition, the trending can be made by hour of day:

Or by day/year:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders