Request For Field Grayed Out on Request Confirmation

Ben69 · ‎04-02-2023

On our employee center portal page.
When a non-admin fills out a catalog item and hits the request button. The user is presented with the Request Confirmation GlideModal. The Request For field is set to read-only. Looking to see where I can edit this so that the user is able to change this other users.

AnveshKumar M · ‎04-02-2023

Hi @Ben69 ,

Check the system property glide.sc.req_for.roles. You can specify list of roles (comma-separated) that can update the "Requested for" widget in the service catalog. Blank means all users. If no role is specified, then the default behavior is used as per the sys property glide.sc.req_for.roles.default

You can refer the documentation for more such controls through system properties for catalog items at,

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/service-catalog-manag...

Thanks,

Anvesh

Thanks,
Anvesh

Shree Nag · ‎12-11-2023

Hello @Ben69 ,

Im just hijacking this post to ask couple more questions.

I followed @AnveshKumar M helpful solution to make my Requested for and Manager field editable. However our management feel, requested for should be made editable, while the manager should should not be, as the user cannot change the managers field.

Any input on this?