restrict specific knowledge article to users or groups

[thoemu_s]

We use a knowledge base in ServiceNow in our company, which is visible to all employees (snc_internal). Now we would like to create individual articles in this knowledge base and make them viewable only for specific users or groups. Is that even possible? Currently, as a ServiceNow admin, I can only find the "can read" menu at the knowledge base level, but not at the level of a new article.

[RaghavSh · Accepted solution]

you can add user criteria at knowledge article as well. There is can read and cannot read fields on knowledge article as well. You may have to configure form to view them.

refer : https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/... 

Please mark the answer correct/helpful accordingly.

[thoemu_s · Accepted solution]

ok got it:

Solved: How to restrict a knowledge article on a user role... - ServiceNow Community

[Ankur Bawiskar · Accepted solution]

@thoemu_s 

yes it can be done at article level as well.

Control access at the knowledge article level through user criteria 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rafael Batistot]

Hi @thoemu_s 

Use user criteria. See step by step to create 

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

[Ankur Bawiskar · Accepted solution]

@thoemu_s 

yes it can be done at article level as well.

Control access at the knowledge article level through user criteria 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[raviteja1600]

Hi @thoemu_s ,

You can restrict the users by using the "Can Read"  for read access & "Can Contribute" for write access under the knowledge base "kb_knowledge_base"

If the provided information is helpful to you, please mark it as helpful and accept the solution.

Regards,

Raviteja

[Dr Atul G- LNG]

Hi @thoemu_s 

Add these fields on KB form level and use:

[Dr Atul G- LNG]

Hi @thoemu_s 

Did you check this?