restrict specific knowledge article to users or groups

[thoemu_s]

We use a knowledge base in ServiceNow in our company, which is visible to all employees (snc_internal). Now we would like to create individual articles in this knowledge base and make them viewable only for specific users or groups. Is that even possible? Currently, as a ServiceNow admin, I can only find the "can read" menu at the knowledge base level, but not at the level of a new article.

[RaghavSh · Accepted solution]

you can add user criteria at knowledge article as well. There is can read and cannot read fields on knowledge article as well. You may have to configure form to view them.

refer : https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/... 

Please mark the answer correct/helpful accordingly.

[thoemu_s · Accepted solution]

ok got it:

Solved: How to restrict a knowledge article on a user role... - ServiceNow Community

[Ankur Bawiskar · Accepted solution]

@thoemu_s 

yes it can be done at article level as well.

Control access at the knowledge article level through user criteria 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[M Iftikhar · Accepted solution]

Hi @thoemu_s,

To restrict access to a knowledge article, follow these steps:

1. Open the KB article you want to secure.

2. Select Configure > Form Layout from context menu.

3. In the form layout, add the "Can Read" and "Cannot Read" fields to your default view.

4. Save the form layout and refresh the KB article form.

5. You'll now see the Can Read and Cannot Read fields on the form.

   • Use Can Read to specify the user criteria who can access the article.

   • Use Cannot Read to specify the user criteria who should be denied access.

For detailed instructions, please refer to the official product documentation here:
Control access at the knowledge article level through user criteria

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.