RITMS getting closed incomplete, apprpoval of RITms getting rejected when Request Approval is reject

Annirnita Dash1 · ‎02-23-2025

Hello Folks,

Please help me to know why the related RITMs of a single request gets "closed incomplete" and its approval field gets rejected (even when they are in OPEN) when the REQ's state is Closed incomplete and approval is rejected.

It OOB configured somewhere.

I have a requirement where I need to set the REQ "approval" as rejected, stage as "closed cancelled", state as " "closed incomplete" even when

Request is having multiple RITMs and Any one RITM 1 is Closed Incomplete and RITM 2 is Open.

Upon trying to achieve this, I was setting "REQ" approval as rejected when any RITM's approval is rejected and got all related RITM as closed incomplete.

Please help if anyone can understand this use case.

Ankur Bawiskar · ‎02-23-2025

@Annirnita Dash1

there is some custom flow or business rule which is doing this.

Ideally if it's OOB then it should only impact the RITM for which the approval was rejected under that REQ and not the other RITM under the same REQ

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

GopikaP · ‎02-23-2025

Hi @Annirnita Dash1 , there is a OOB Business Rule called - 'Cascade Request Approval to Request Item'. So, whenever a parent request is approved/rejected, it will be reflected in the respective requested items also.