Why are Users Getting the "Alumni" Role Assigned Automatically?

rodrigomica
Tera Expert

Hello,

I've noticed that some users (including myself) are automatically getting assigned the "Alumni" role, and I'm trying to understand why this is happening. Has anyone else experienced this?

A few things I'm trying to figure out:
🔹 What triggers the "Alumni" role assignment?
🔹 Is it linked to inactivity, HR profile status, or some automated rule?
🔹 Where can I check logs or configurations that might explain this behavior?

 

If you've come across this issue or have any insights, I'd really appreciate your help!

 

Thanks.

1 ACCEPTED SOLUTION

rodrigomica
Tera Expert

The Alumni role is being assigned by a Client Role Rule. The Client Role Rule has the role associated with it and the conditions referring to the field changes.

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @rodrigomica 

 

I do not have much idea but I read that the Alumini role The ASC uses the Explicit Roles plugin to help segregate external users from internal users. and I  guess it is something core or the role gets inherited when the hR profile gets created a BR - Create HR Profile for users you can check these 2 script includes

 

AGLearnNGrow_0-1739729204130.png

 

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Hello, 

 

I’ve already checked the Script Includes, and it doesn’t seem like the role is being assigned from there.

 

I have several examples of users who were updated through an integration, and I wasn’t the one who assigned them the Alumni role—it was assigned automatically.

I also ran a test by replicating a user to see if they would receive the role, but they didn’t.

This behavior seems inconsistent.

 

Thanks.

Martin Friedel
Mega Sage

Hello, 

 

Official ServiceNow Documentation: Alumni Service Center 

Related article: Alumni Service Center 
Similar question: Roles in HRSD 

Role 'sn_hr_core.hrsm_alumni' has description: Grants role to the employee who has left the company.

I understand this role is related to Alumni Service Center application. Grants access to Alumni Portal (/asc) to former employees.

 

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

Hello,

I want to know why it is given automatically.

Regards.