Script include inbound action gliderecord issue

[Elice]

Hi All,

I have a SI called by an inbound action that is not working right when it gets to the sys_user_group table query the group is not found but it is 100% there for sure. Could someone review the code please.

var AssignIncidentToGroup = Class.create();

AssignIncidentToGroup.prototype = {

initialize: function() {

},

assignToGroup: function(email) {

// Get the list of recipient email addresses

var recipientEmails = email.to.split(',');

gs.log('EliTest recipients: ' + recipientEmails);

// Define a mapping of email addresses to assignment groups

var assignmentGroupMapping = {

'uhd.help@test.de': 'UHD',

'sap.help@test.de': 'IT-SAP',

'help@test.de': 'IT- Sales Support'

};

// Count the matches in the recipient field

var matchCount = 0;

var lastMatchedGroup = '';

for (var i = 0; i < recipientEmails.length; i++) {

var recipientEmail = recipientEmails[i].trim();

if (assignmentGroupMapping[recipientEmail]) {

matchCount++;

lastMatchedGroup = assignmentGroupMapping[recipientEmail];

gs.log('EliTest Matched Group: ' + lastMatchedGroup + ' Match Count: ' + matchCount);

}

}

// Determine the assignment group based on the number of matches

var assignmentGroupName = '';

if (matchCount >= 2) {

assignmentGroupName = assignmentGroupMapping['help@test.de'];

} else if (matchCount === 1) {

assignmentGroupName = lastMatchedGroup.trim();

gs.log('EliTest after match count1 : assignmentGroupName is ' + assignmentGroupName);

}

// Initialize groupSysId

var groupSysId = '';

if (assignmentGroupName) {

gs.log('EliTest gr1st find group ' + assignmentGroupName); // has correct group

var gr = new GlideRecord('sys_user_group');

gr.addQuery('name', assignmentGroupName); // does not find group but group exist for sure

gr.query();

if (gr.next()) {

gs.log('EliTest Found group sys_id: ' + gr.assignmentGroupName);

groupSysId = gr.sys_id;

} else {

gs.log('EliTest No group found for name: ' + assignmentGroupName);

}

}

// Create or update the incident

if (groupSysId) {

current.assignment_group = groupSysId;

current.description = email.body_text;

current.short_description = email.subject;

current.update();

} else {

gs.log('EliTest No matching assignment group found for recipient: ' + email.to);

}

},

type: 'AssignIncidentToGroup'

};