Service Portfolio Management

[Zin Tonic]

We want Service Portfolio Management workspace and want to know how to configured.

Then we want to show the Service Portfolio Dashboard including service availability, offering and service outage link with services under INC,PRB,CHG.

[Harish Kota]

Hi @Zin Tonic 

I think you are looking for Service Operations Workspace.

You can install the Service Operations Workspace ITSM Applications application (sn_sow_itsm_cont) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications if they are not already installed.

for more information: check this link: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

Please Accept as solution, If the Information is useful for you.

Thanks,

Harish Kota

[Zin Tonic]

Hi Harish,

Thanks for your response.

Our instance version is Utah-patch1-hotfix1 and already installed for service operation workspace.

Actually we created service portfolio and service offering related with cmdb_ci_service.

When it comes to outages, it impacted some services.

We need to created that kind of Dashboard which service is now up and down, uptime is covered with service availability,etc.

[Zin Tonic]

I'm still expected any alternative response for this