We would like to apply some Lean exercise and enforce automation and reduce lead-time of requests workflows and make catalog forms (request fulfillment) less complex with less steps as possible for the users. (One Click, One Step approach)
So..:
Where and how can I extract a report sharing how many steps in the flow we have to build a business case?
Do you have some success story or use case like this to share?
Any success story connecting MS Teams and ServiceNow or any other collaborative tool?
#itsm #request #workflow #catalog
