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‎10-10-2016 02:36 AM
Hi Everybody
I'm just trying to setup "Event Management", define SLAs for Business Services and create Reports from that informations.
- I can create Events, from which then Alerts with Incidents are generated and linked to a CI.
- I defined a Business Services with some CIs and their Relations. I also configured the Impact tree to define, when the whole Business Services should appear as "critical".
- I created a SLA Definition (I followed this Manual)
Now when I create a Event and my Business Service changes to "critical" I can see, the Entry of my Business Service in the table em_ci_severity_task changes to Critical. As far as I understand this, I also should have a Entry in task_sla, which is related to my Entry in em_ci_severity_task. But I don't get a entry in task_sla.
Did I understood something wrong or did I made a configuration error?
Did someone already setup, what I try to do and can help me with my Problem?
Best regards,
Fabian
Solved! Go to Solution.

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‎10-10-2016 04:01 AM
I think I found why this issue occurs:
I've seen in the logs, that my SLA start condition is not matching. Then I was wondering why and found out, that in the table em_ci_severity_task the field "Business Service" is empty, which I used for my start condition. My Business Service (IT Services) is written in the CI-field, not in the Business Service-Field. So I changed my start condition to match CI => "IT Services".
Now the Entry in task_sla is created.
Did I something wrong? For me it seams like a bug, isn't it?
Best regards,
Fabian
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‎10-10-2016 03:18 AM
Hello Fabian,
Could you post a screen shot of your SLA Definition? It will be easier to help if I can see the data.
Thanks,
Cameron

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‎10-10-2016 03:47 AM

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‎10-10-2016 04:01 AM
I think I found why this issue occurs:
I've seen in the logs, that my SLA start condition is not matching. Then I was wondering why and found out, that in the table em_ci_severity_task the field "Business Service" is empty, which I used for my start condition. My Business Service (IT Services) is written in the CI-field, not in the Business Service-Field. So I changed my start condition to match CI => "IT Services".
Now the Entry in task_sla is created.
Did I something wrong? For me it seams like a bug, isn't it?
Best regards,
Fabian
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‎10-10-2016 05:49 AM
Hi Fabian,
Excellent! I'm glad you solved it.
It was an easy mistake to make unfortunately. Since the em_ci_severity_task extends Task there are likely to be fields there that aren't used by the Event Management application that look like they should be.
I'll do more looking and log a PRB if I validate it as an issue.
Thanks,
Cameron