State flows not working as expected

[Mussie]

Hi Guys,

I have created an application using application template of Advanced Service Management (Applications —> New —> Start from a template —> Advanced Service Management). I created the necessary state flows and UI actions which enable to move the tickets to several stages but the when I tried to change the state to Complete, I am getting 'Action not authorized' error message and not sure why.

Here are the things I have done:

State Flow:

UI Action (this is the same UI action referred in the state flow)

Mussie

[Mussie · Accepted solution]

The issue is fixed, it had to do with the name of the UI action workCompleted. Apparently the system seem to confuse if you used previously used names. So when I changed that to workCompleted3, it worked.

Mussie