How can I hide or remove applications and modules in the navigator in Helsinki

[heidiyablonski]

I need to hide the unused applications/modules in the navigator list for our users. When I go to System Definition >Application menus I don't see the items I want hidden. I need to hide/disable the following: Service Catalog IT, Help the Helpdesk, Connect Chat, Critical incidents map, Problem, Collaborate, Live feed, Compliance, and Configuration by category, I'm a brand newbie, we haven't even gone live yet so please excuse my ignorance.   Any suggestions will be greatly appreciated.

[Michael Fry1]

Most of those sounds like modules. So if you're in Application Menu, you'll have to find the application first, then the module. From there you can inactivate or remove roles.

[heidiyablonski]

I don't understand.

I need to remove the Help the Helpdesk option from the navigator. Can you help me understand where would I go and what would I do?

[Michael Fry1 · Accepted solution]

Help the Helpdesk is a module. So you could go to System Definition > Modules - find the one with title Help the Helpdesk where the Application is Self-Service and inactive it.

Or go to System Definition > Application Menus - find the application with the title Self-Service. Under that application, you will find the modules, then find the one Help the Helpdesk and inactive it.

Either way will work.

[heidiyablonski]

I got it now. THANK YOU!!!!