tool tip or help text

[uvj]

i tried adding a tool tip and help text on instance and checked the show help button.

On portal level i could see the changes getting reflected, but when i try and raise a request on instance level neither tool tip not help text is working.

we are using instanbul version

[Jaspal Singh]

Hi Umesh,

It won't & is expected.

All you need to do is open up the request through module on the form right click on the fields you want to configure tool tip & more info & then add necessary message or information.

Thanks,

Jaspal Singh

Hit Like or Correct on the impact of response.

[uvj]

ok

now i do a configure label for the varaible.

there we have Hint and Help.

i can see adding hint works like Tool tip(portal)

and help works like help text (Portal)

so now i am using Istanbul version.

i can see hint working at Instance level, the similar way tool tip is working at Portal level.

but Help is not working the same as help text.

is its Istanbul bug??...becasue it wokrd on earlier version...please check once

[Jaspal Singh]

Hi Umesh,

Help text is mostly used for variables. Since you are now working at field level it is only Hint that should come up, which I guess is. No, Help text shows up for field.

If you want you can configure something of help text form you can use Field Messages http://wiki.servicenow.com/index.php?title=Display_Field_Messages#gsc.tab=0

Thanks,

Jaspal Singh

Hit Like or Correct on the impact of response.

[parvinder2]

Hi Umesh,

Please find the below screen shot it will show like this on portal

Added in variables

Please mark correct or helpful.

Regards,

Parvinder