Unified experience from Genesys

[Mireia Sanchez]

Hi all, 

Has anyone had the chance to test this with Servicenow ITSM/MSPs and not only on CSM?

Will the App/integrations also work, or they only work on CSM?

Thanks!

[BarboraBeno]

As far as I know, its working only with CSM dependent on CSM plugins. Creating Interaction by default.