User without a manager should not be able to submit a catalog form.

[rohitreddy]

Hi,

I have two fields on a catalog form:

Requested for - which auto populates for logged in user

request on behalf -  this is used to submit request for some other person.

Requirement: If either of them doesn't have a active manager, then a error message should be poped up while submitting the form.

I tried onSubmit with GlideAjax, but it did not.

Can you help with code.

[Chaitanya ILCR · Accepted solution]

HI @rohitreddy ,

try this

Client script

    function onSubmit() {
        if (g_scratchpad.isFormValid)
            return true;
        var actionName = g_form.getActionName();

        var userID = g_form.getValue('requested_for') || g_form.getValue('request_on_behalf_of') || g_user.userID;

        var ga = new GlideAjax('CheckUserManager');
        ga.addParam('sysparm_name', 'hasManager');
        ga.addParam('sysparm_user_id', userID);
        ga.getXMLAnswer(callBackFunc);
        callBackFunc(function(answer) {
            if (answer == 'false' || answer == false) {
                alert("This request requires manager approval, but no manager is currently assigned to the user profile. Please contact the Service Desk team before submitting this request.");
                return false;
            }
            g_scratchpad.isFormValid = true;
            g_form.submit(actionName);
        });
        return false;
    }

script include (you have mentioned active manager you are not checking active or not)

var CheckUserManager = Class.create();
CheckUserManager.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    hasManager: function() {
        var userID = this.getParameter('sysparm_user_id');
        if (!userID) return false;

        var userGR = new GlideRecord('sys_user');
        if (userGR.get(userID)) {
            return userGR.manager && userGR.manager.active; //check manager is active or not
        }
        return false;
    }
});

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR]

Hi @rohitreddy ,

you can refer this support article and make changes to user script 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779964

if you are still having any issues please share yours script here

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[rohitreddy]

Hi @Chaitanya ILCR 

I am using below setup:
Script Inlcude:

var CheckUserManager = Class.create();

CheckUserManager.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    hasManager: function () {

        var userID = this.getParameter('sysparm_user_id');

        if (!userID) return false;

        var userGR = new GlideRecord('sys_user');

        if (userGR.get(userID)) {

            return !!userGR.getValue('manager');

        }

        return false;

    }

});

-------------------------------------------

onSubmit:

function onSubmit() {

    // Validation for manager presence

    var userID = g_form.getValue('requested_for') || g_form.getValue('request_on_behalf_of') || g_user.userID;

    var ga = new GlideAjax('CheckUserManager');

    ga.addParam('sysparm_name', 'hasManager');

    ga.addParam('sysparm_user_id', userID);

    ga.getXMLWait();

    var hasManager = ga.getAnswer();

    if (hasManager == 'false') {

        alert("This request requires manager approval, but no manager is currently assigned to the user profile. Please contact the Service Desk team before submitting this request.");

        return false;

    }

    return true;

}
This is not working....

[Chaitanya ILCR · Accepted solution]

HI @rohitreddy ,

try this

Client script

    function onSubmit() {
        if (g_scratchpad.isFormValid)
            return true;
        var actionName = g_form.getActionName();

        var userID = g_form.getValue('requested_for') || g_form.getValue('request_on_behalf_of') || g_user.userID;

        var ga = new GlideAjax('CheckUserManager');
        ga.addParam('sysparm_name', 'hasManager');
        ga.addParam('sysparm_user_id', userID);
        ga.getXMLAnswer(callBackFunc);
        callBackFunc(function(answer) {
            if (answer == 'false' || answer == false) {
                alert("This request requires manager approval, but no manager is currently assigned to the user profile. Please contact the Service Desk team before submitting this request.");
                return false;
            }
            g_scratchpad.isFormValid = true;
            g_form.submit(actionName);
        });
        return false;
    }

script include (you have mentioned active manager you are not checking active or not)

var CheckUserManager = Class.create();
CheckUserManager.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    hasManager: function() {
        var userID = this.getParameter('sysparm_user_id');
        if (!userID) return false;

        var userGR = new GlideRecord('sys_user');
        if (userGR.get(userID)) {
            return userGR.manager && userGR.manager.active; //check manager is active or not
        }
        return false;
    }
});

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Nishant8]

Hello @rohitreddy, If you'd like to validate the values on submission then you can try below once. it should be On Submit Client Script

    function onSubmit() {
	if ( g_form.getValue('requested_for_field') ||  g_form.getValue('requested_on_behalf') )
            g_form.addErrorMessage('value of either Requested for or Request on behalf is empty');
            return false;
    }

Regards,

Nishant