When we close Parent Ticket request, it automatically close its child tickets

sujithanagaraju · ‎09-26-2016

When we close Parent Ticket request, it automatically close its child ticket request. Can any one explain and Is there a way to prevent this behavior?

We are using Helsinki version.

Deepak Kumar5 · ‎09-26-2016

Hello Sujitha,

There are a business rule written on incident table "Update Child Incidents" which close the all child incident once parent close.

You can deactivate it.

View solution in original post

fkhan · ‎09-27-2016

First one

arnabwa · ‎09-27-2016

Yes first one

sujithanagaraju · ‎09-27-2016

Thanks a lot.

Our issue resolved

Thanks,

Sujitha P